Elverys Shop I.T
Deposit Tool
– Any issues with deposits must first be investigated by the store before
escalating to I.T. I.T cannot clear/delete deposit, this must be ...
Sat, 29 Oct, 2016 at 10:57 PM
Gait Analysis Issues – Any issues should be reported to the ITHELPDESK
Sat, 29 Oct, 2016 at 10:57 PM
TMS BIO Fingerprint Scanners – If the fingerprint scanner is not displaying a blue
light or staff are unable to clock
1. Turn off the PC
2. Move the ...
Sat, 29 Oct, 2016 at 11:00 PM
Langans Portal – If you encounter an issue with Langans Portal then it must be logged
firstly with the Product Helpdesk who will then involve I.T. if nec...
Sat, 29 Oct, 2016 at 11:02 PM
TID Requests – All
TID requests must be sent to ITHELPDESK.
The request must contain the staff
members Staff ID (which is issued by Payroll once all pa...
Sat, 29 Oct, 2016 at 11:03 PM
STAFF DISCOUNT - A staff ID will only contain 2 leading zeros when a transaction is
being performed at a till when staff discount is being used.
Sat, 29 Oct, 2016 at 11:03 PM
TID Password reset – Every 90 days Beanstore will ask till users to change
their password for security reasons. When the user logs in a prompt will ask
...
Sat, 29 Oct, 2016 at 11:04 PM
TID Housekeeping – We ask that managers go through their active TID list once a month.
If staffs need to be removed then send this list to the ITHELPDESK...
Sat, 29 Oct, 2016 at 11:05 PM
Changes to Till Roles – If you need to upgrade a staff members till access
so they can perform discounts or refunds etc, then please contact your
Operat...
Sat, 29 Oct, 2016 at 11:06 PM
Staff Discount Queries – All requests for staff discount increases must be
first sent to a member of HR for authorisation. They will then forward the
re...
Sat, 29 Oct, 2016 at 11:06 PM